- Delivery Policy
1.1. Once the Customer places an online order, Flemingo Distribution Ltd commits to deliver the order within 1 to 3 business days.
1.2. Should the product be out of stock Flemingo Distribution Ltd will immediately inform the customer by email or telephone and a full refund will be granted on the out of stock item should Flemingo Distribution Ltd be in possession of the payment.
1.3. The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands.
1.4. To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
1.5. Flemingo Distribution Ltd Delivery Team will contact the Customer directly to notify him when the delivery of his order shall take place.
1.6 For product(s) ordered that need to be delivered by external partners or suppliers, Flemingo Distribution Ltd shall request the full payment of the order prior to the delivery being done by the external partner or supplier.
1.7. Flemingo Distribution Ltd commits to deliver the order and available items within 3 Business Days (excluding weekends and public holidays). Should Flemingo Distribution Ltd not be in a position to deliver the Customer’s orders within the given time-frame (for e.g in case of any force majeure), Flemingo Distribution Ltd Delivery Team shall contact the Customer immediately & notify him when the delivery of his order shall take place.
1.8. In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call Flemingo Distribution Ltd on 2027088 to notify the Delivery Team as soon as he reasonably can.
1.9. The Customer needs to present his identification document (National ID or Passport) to the Flemingo Distribution Ltd Delivery Staff before accepting the delivery.
1.10. The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
1.11. The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Flemingo Distribution Ltd on 2027088.
1.12. Flemingo Distribution Ltd will not install any product(s) on behalf of the customer.
1.13. Once a product has been delivered to a customer Flemingo Distribution Ltd will not grant any refund. So it is the responsibility of the customer to ensure that the product is in good condition and meets his or her expectation at the moment of delivery as no refund or exchange will be allowed once delivery has been done.
1.14. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.
2. Returns & Refunds Policy
2.1. Returns may be considered upon delivery by Flemingo Distribution Ltd and subject to the following conditions:
– If the Customer notes that the delivery box is not sealed or is damaged at the time of delivery.
– If an out of box failure is noted for the particular product upon testing at time of delivery.
– If there is a mismatch between the product ordered and the delivered one.
– For the conditions mentioned above:
– The Customer must not accept delivery and must immediately return the product(s) to the Flemingo Distribution Ltd Delivery Staff.
– The Customer understands that the second delivery depends on stock availability, and where stock is available, the product will be delivered to the Customer within 3 Business Day.
2.2. After delivery, the Customer must notify Flemingo Distribution Ltd as soon as reasonably possible once he becomes aware of any defect in the operation of a product by calling on 2027088. Any request for return will be considered solely based on the warranty conditions attached to the product including the following conditions:
– The Customer must present the Sales Invoice, and/or the Transaction Receipt and identification details (National ID or Passport).
2.3. Goods once sold are not exchangeable and non-refundable.
3. Deposit Policy
3.1. A deposit of Rs 500 is required upon checkout for all orders placed with Flemingo Distribution Ltd to initiate the order process.
3.2. Once the order is confirmed, the GoDelivery team will send the Customer a payment link for the remaining balance, along with the updated order total. This link will be provided prior to the delivery of the goods.
3.3. To ensure timely processing and dispatch of the order, the Customer must complete the remaining payment via the provided link before delivery.
3.4. In the event the Customer decides to cancel the order, the initial deposit of Rs 500 is non-refundable. This policy helps cover administrative and handling costs associated with preparing the order.
